Conflict management and sustainable development of delivery of library services in tertiary institutions in Cross River State, Nigeria

Abstract

The purpose of this study was to investigate the Conflict management and sustainable development of delivery of library services in tertiary institutions in Cross River State, Nigeria. To achieve the purpose of this study, two objectives and null hypotheses were generated to direct the study. Literature review was done according to the variables under study. Survey research design was adopted for the study. A sample of three hundred and ninety-eight (398) respondents was selected for the study. The selection was done through the census sampling technique. The questionnaire was the instrument used for data collection. Pearson Product Moment Correlation Analysis was the statistical analysis technique adopted to test the hypotheses under study. All hypotheses were subjected to testing at .05 level of significance with relative degrees of freedom. The results of the analysis revealed that, avoidance technique and competing technique significantly relate to delivery of service in tertiary institutions. Based on the findings of the study it was recommended among others that management should adopt an open policy strategy so that different groups can move closer, collaborate and make some compromises where possible so that the objectives of setting up the Library will be achieved.