Assessing the Quality of University Library Services by Undergraduate Library Users of Federal University Oye – Ekiti, Ekiti State, Nigeria

Abstract

University library, being the heart of an academic institution, offers a range of services to fulfill the needs of the academic community. The assessment of the services performance is important to justify and to know whether the library meet its set goals. This study examined the viewpoints of undergraduates on the level of service quality rendered at the Federal University Oye – Ekiti Library. The study adopted descriptive survey research design. The population of the study was the registered undergraduate library users at the Federal University Oye – Ekiti in 2023/2024 academic session. Questionnaire was used as the instrument of data collection. Descriptive statistics was used for data analysis. The findings showed that respondents have very high expectations regarding library services quality. The actual performance of library services was less than students’ expected level of service quality. The overall mean perception/actual performance score was low as compared to expectations. The study recommended that library staff prioritise efficient and quality service delivery, and the university management should consider improving library allocation for them to be able to upgrade their services to meet users’ expectation.