Library Services Utilization as Determinant of Undergraduate Satisfaction in University Library, Ekiti State University (Eksu), Ado-Ekiti, Nigeria

Abstract

The study surveyed library services utilization as determinant of undergraduate satisfaction in EKSU Library, Nigeria.  The main purpose of the study is to find out the level of utilization of the library services and its satisfaction by undergraduate students. The research design used for this study is the descriptive research design of the survey type and the instrument used was structured questionnaire administered to students in the university. The sample study is 700 targeted undergraduate students to whom six hundred and fifty-eight (658) copies of questionnaire were returned and found useable/fit for the analysis representing a response rate of 94%.  The study revealed that the undergraduates are highly satisfied with Leasing, Research, User Education and Reference and E-reference services. The study also revealed that the undergraduates are averagely satisfied with Current Awareness, selective Dissemination of Information, Indexing and Abstracting, Reprography, Retrospective Research and Annotated Bibliography Services. The study also revealed that the undergraduates are seldom satisfied with Database Subscription, Interlibrary Loan and Multimedia Services. The study therefore recommended that the library management should improve on services provision through creating awareness on services available and provide services which are not available in the library, the library management should ensure that library staff provides quality services through proper monitoring and supervision and the policy makes should establish policies that provide on Job training for staff to motivate and equip them for quality services delivery.